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PURCHASE POLICIES & TERMS OF SALE


At Grounded Interiors, we take great care in curating furniture and home pieces designed to be enjoyed for years to come. Many of the items we offer are handcrafted, made to order, or specially sourced specifically for each customer. Because of the unique nature of these products, we ask that all purchases be made thoughtfully and with an understanding of the following policies.

Completion of purchase constitutes acknowledgment and acceptance of the terms outlined below.


RETURNS

We want every purchase to feel like the right fit for your home

Eligible in-stock merchandise may be returned within 7 calendar days of the original purchase date for a full refund, provided the item is:

  • Unused and in original condition
  • Free from damage, wear, stains, odors, or alterations
  • Returned with original packaging and all accompanying materials

All returns are subject to inspection upon receipt.


FINAL SALE ITEMS

Because many of our pieces are ordered specifically for each customer, certain purchases are considered final sale and are not eligible for return, exchange, or refund.

This includes:

  • Special order merchandise
  • Custom upholstery or made-to-order furniture
  • discounted, clearance, or sale merchandise
  • Floor models or display pieces sold at a reduced price
  • Any item designated as Final Sale at the time of purchase

Once production or ordering has begun on custom or special-order merchandise, the order is considered final.


RETURN CONSIDERATIONS & EXCEPTIONS

While we strive to care for every situation individually, we reserve the right to approve or decline return requests at our discretion.

In certain circumstances, we may choose to make exceptions outside of our standard return policy.

Any return approved beyond the 7-day return period will be issued as store credit only.

Approval of an exception does not guarantee future exceptions and remains solely at our discretion.


SPECIAL ORDERS

Special order and custom furniture are selected and produced specifically for each customer, making these purchases inherently more permanent in nature.

For this reason, cancellations, changes, or returns on special order merchandise are generally not permitted once an order has been placed.

If we elect to approve an exception for a cancellation or return involving special order merchandise, a minimum 25% restocking fee will apply. Additional fees may apply when manufacturer charges, freight expenses, or production costs have already been incurred.

Any deposit paid toward the order may be applied toward these charges.


TERMS AND CONDITIONS


  2. The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
  3. Our invoices are payable within 21 working days, unless another payment timeframe is indicated on either the invoice or the order. In the event of non-payment by the due date, Grounded Interiors AVL, Inc reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. Grounded Interiors AVL, Inc will be authorized to suspend any provision of services without prior warning in the event of late payment.
  4. If a payment is still outstanding more than sixty (60) days after the due payment date, Grounded Interiors AVL, Inc reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
  5. Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can Grounded Interiors AVL, Inc become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to Grounded Interiors AVL, Inc in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
  6. Grounded Interiors AVL, Inc undertakes to do its best to supply performant services in due time in accordance with the agreed timeframes. However, none of its obligations can be considered as being an obligation to achieve results. Grounded Interiors AVL, Inc cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
  7. In order for it to be admissible, Grounded Interiors AVL, Inc must be notified of any claim by means of email to info@groundedinteriorsavl.com or by phone at 828.412.3180 within 7 days of the delivery of the goods or the provision of the services.
  8. All our contractual relations will be governed exclusively by United States law.